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LOVE this pen. I got the copper with the titanium Damascus clip and it looks killer. Unfortunately I had the same issue as some others… the refill stuck out WAY too far. Luckily, BigIdea replied to my email within hours and sent out multiple replacement parts and it fixed the issue. Some refills still stick out quite far but I’ve found a great one (Schmidt 365 mini D1 on Amazon). Very satisfied and appreciate the customer service.
As I stated in a prior review… I like the design and the quality looks like it's tas I stated in a prior review… I like the design and the quality looks like it's there exceptional. However, in reality, the product is very disappointing. I've emailed the company twice and I've only received one response. I never heard from them after my second out of the box, the pen refill has never fit the pen correctly… It sticks out way too far… It just looks stupid. I sent an email asking him if there was a way to adjust it so that the refill will retract better into the pen body. Without sticking out. I was told to jammed refill for the back… Which I did, and it made it so bad it basically ruined the pan as now it's completely jammed and will not retract or extend or just anything. It's useless… Essentially a $70 fishing lure at this point. I sent pictures and a note back to the company asking for advice on what to do now or if they could at least fix it. I never got a response… They are not crooks… I really think they try their best. However, it's disappointing to be stuck with a $70 fishing lore when all you really wanted to have was a nice working pen. tech downturn is a much much better company… Their pens are amazing. I think I'll go back to them.
Hey John! Looks like we have continued our communications through email. We're sorry for the delay, we answer emails in the order they are received and we've had a lot of folks reaching out. Hopefully you understand. Luckily, this kind of issue with your pen is quite rare, but we are more than happy to help you out!
I've used the pen for a year and love it. It's a unique pen built with robust materials. The included refills work well, however, right now I'm using Jetstream SXR-200-05 refills and I highly recommend them. The click mechanism did get stuck recently, but customer service and warranty are excellent. Tyler reached out very quickly after I contacted them. He provided perfect service and sent the replacement part right away with no hasstle whatsoever. Worth every penny in my opinion.
I’ll be honest the pen is a little over priced but it is a good design and seems to have quality materials. Fit and finish is not bad either. The big pay off was the “extras”. They included an extra spring, o-rings, pocket clip tool remover, and 6 refills! That’s phenomenal! So it does seem over priced but in the end it equals out because of the spare parts. Highly recommended!