Shipping & Returns
Shipping For US Customers:
Orders are handled by Amazon fulfillment, shipping speeds can be expected as below.
- Expedited: 2 business days (FREE Shipping)
- Priority: 1-2 business days
- Standard: 3-5 business days (FREE Shipping) for HI and AK. 5-15 business days for PR and overseas military addresses.
Shipping Info For Our International Customers (Outside the US):
Please see our International website for details.
Returns & Exchanges
No-Hassle 30 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our bigidesign.com website, you may return your item(s) within 30 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website.
To return an item:
- We offer 30 day free return, please go to contact page to request return label.
- Pack and return the item in the original packaging and shipping box, if possible.
- Include the original online packing slip/invoice & Your Reason for Return.
BIG IDEA DESIGN LLC
3712 Ringgold Rd. #136
Chattanooga, TN 37412
For any shipping, return and warranty related questions, please email us at firstname.lastname@example.org or through contact page.