Shipping & Returns
Shipping For US Customers:
Your item will be mailed out in the next 48 hours (All USA orders ship Mon-Friday). If you place an order on Friday, Saturday, Sunday, or a US Government Holiday your package will ship out the following Monday or next available work day. All USA bound orders ship from the Northwest Chicago, IL area. Once your order ships, your tracking number will be provided through email. If you have any issues or questions, feel free to send us an email for help.
Official US tracking page: http://www.usps.com
General Shipping Info (US):
1. You should be able to receive your parcel in next 3-5 business days after you receive your tracking information.
2. Please use your tracking number to monitor your parcel delivery, so you can contact your local post office when and if you need to do so.
3. If the parcel wasn’t able to be delivered to you 15 days after arriving at your local/destination post office, it will be returned back to us, so please keep an eye on it in order to save you time.
Shipping Info For Our International Customers (Outside the US):
Please see our International website for details.
Returns & Exchanges
No-Hassle 14 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our bigidesign.com website, you may return your item(s) within 14 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website. After 14 days, we cannot accept returns or exchanges for any reason. We are not responsible to pay or reimburse for any return shipping costs or duty fees that may apply.
To return an item:
- Pack and return the item in the original packaging and shipping box, if possible.
- Include the original online packing slip/invoice & Your Reason for Return.
- Address the package to:
BIG IDEA DESIGN LLC
904 S. Roselle Rd. PMB 133
Schaumburg, IL 60193