Shipping & Returns

Shipping For US Customers:

Orders are handled by Amazon fulfillment, shipping speeds can be expected as below.

  • Expedited: 2 business days (FREE Shipping)
  • Priority: 1-2 business days
  • Standard: 3-5 business days (FREE Shipping) for HI and AK. 5-15 business days for PR and overseas military addresses.

Shipping Info For Our International Customers (Outside the US):
Please see our International website for details.

Returns & Exchanges

No-Hassle 14 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our bigidesign.com website, you may return your item(s) within 14 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website. After 14 days, we cannot accept returns or exchanges for any reason. We are not responsible to pay or reimburse for any return shipping costs or duty fees that may apply.

To return an item:

  1. Pack and return the item in the original packaging and shipping box, if possible.
  2. Include the original online packing slip/invoice & Your Reason for Return.
  3. Address the package to:
    BIG IDEA DESIGN LLC
    Attn: Returns
    3712 Ringgold Rd. #136
    Chattanooga, TN 37412

Please contact support@bigidesign.com for any shipping & return related questions.

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