Expedited: 2-5 business days (FREE Shipping)
Priority: 2-3 business days
Standard: 4-7 business days (FREE Shipping) for HI and AK. 5-15 business days for PR and overseas military addresses.

No-Hassle 30 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our bigidesign.com website, you may return your item(s) within 30 days of receipt for replacement or refund. (Ink
cartridges and refills are not made by us and therefore are excluded
from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website. 

To return an item:

We offer 30 day free return, if you are a registered customer, you can click here to log into your account and request a return label.

If you are not a registered customer, please go to contact page to request return label.

Pack and return the item in the original packaging and shipping box, if possible.

Include the original online packing slip/invoice & Your Reason for Return.

We use Amazon fulfillment for daily orders, most of the orders will be delivered within 2 business days. For muli-piece orders Amazon Fulfillment will most likely split them into multiple packages. Please be patient and they will arrive.

We have an international site that's dedicated to that.

Although for most states we see packages going through free shipping can be delivered within 2 business days, but sometimes delays happen. As long as the tracking still shows it's in transit, it should arrive soon.

Please email us at support@bigidesign.com we will be happy to resend it for you.