Once your order is accepted, it will be mailed out within the next 48 hours (we ship from Sunday to Friday). If you place an order on Saturday, your package will ship out the following Sunday or Monday. A tracking number will be provided to you via email.

For the United States:

Shipping estimates are provided on the checkout page, but here’s a general idea for domestic shipping:

Expedited: 2-5 business days (FREE shipping)

Priority: 2-3 business days

Standard: 4-7 business days (FREE shipping); 5-15 business days for HI, AK, PR, and overseas military addresses

For Outside the United States:

Free shipping will take 7-20 business days, depending on your location. DHL and UPS paid shipping may be available for some destination countries; shipping estimates will be provided on the checkout page.

No-Hassle 30 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our bigidesign.com website, you may return your item(s) within 30 days of receipt for replacement or refund. (Ink
cartridges and refills are not made by us and therefore are excluded
from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website. 

To return an item:

We offer 30 day free return, if you are a registered customer, you can click here to log into your account and request a return label.

If you are not a registered customer, please go to contact page to request return label.

Pack and return the item in the original packaging and shipping box, if possible.

Include the original online packing slip/invoice & Your Reason for Return.

1. Pack and return the item in the original packaging and shipping box, if possible.

2. Include the original online packing slip/invoice & Your Reason for Return.

3. Address the package to:

BIG IDEA DESIGN LLC
Attn: Returns
7001 Shallowford Rd
Chattanooga, TN 37421
USA

We use Amazon fulfillment for daily orders, most of the orders will be delivered within 2 business days. For muli-piece orders Amazon Fulfillment will most likely split them into multiple packages. Please be patient and they will arrive.

Yes, we offer free international shipping as well, you can make orders no matter where you live.

For packages that we ship from our Chattanooga TN facility or Amazon Fulfillment, we see packages going through free shipping can be delivered within 2 business days, but sometimes delays happen. As long as the tracking still shows it's in transit, it should arrive soon.

For packages that ships from our Asia warehouse, with the free shipping option it normally takes about 7 weeks to arrive but speed may vary depending on the season. And we do have faster paid shipping options available for some destination countries.

Please email us at support@bigidesign.com we will be happy to resend it for you.