Shipping & Returns

Shipping For US Customers:

Orders generally will be mailed out in 48 hours (All USA orders ship Mon-Friday). If you place an order on Friday, Saturday, Sunday, or a US Government Holiday your package will ship out the following Monday or next available work day. 

For some items, we use Amazon to pick and fulfill our orders, Amazon will transit orders within it's own network before handing it over to the final delivery carrier (USPS or UPS). Your order may not show "shipped" for a few days before it gets to the final carrier near by you. Please keep it in mind once it shows shipped, it will be delivered within 2 business days.

Shipping Info For Our International Customers (Outside the US):
Please see our International website for details.

Returns & Exchanges

No-Hassle 14 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our bigidesign.com website, you may return your item(s) within 14 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website. After 14 days, we cannot accept returns or exchanges for any reason. We are not responsible to pay or reimburse for any return shipping costs or duty fees that may apply.

To return an item:

  1. Pack and return the item in the original packaging and shipping box, if possible.
  2. Include the original online packing slip/invoice & Your Reason for Return.
  3. Address the package to:
    BIG IDEA DESIGN LLC
    Attn: Returns
    3712 Ringgold Rd. #136
    Chattanooga, TN 37412

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