Service & Warranty

Service & Warranty


WE STAND BEHIND WHAT WE DO

No red-tape, no run-arounds, just good ol' fashion service.


If you've been burned in the past by other companies, let us assure you that's not gonna happen here.
If you need help with something we make:
Shoot us an email over at support@bigidesign.com along with your address
and a quick photo of the issue and we will help resolve the issue for you.

 


PRODUCT WARRANTY

If it's broken and we made it, we will be happy to help repair it for you...it's that simple.
All we ask is that you give us a heads-up (via email) and cover the shipping costs.

Does that mean you can smash it with a hammer and get a new one for free?
Nope, but it does mean that if you have an issue that you think needs to be repaired you can
mail it back to us and we will do our very best to help fix your item and have it heading back to you ASAP.

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