LIFETIME WARRANTY on all pens tools and knives
IF WE MAKE IT, WE COVER IT!
No red-tape, no run-arounds, just good ol' fashioned service.
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This is my 3rd PHX-pen, I love the looks the most, it feels so good in the hands. This is a pen that can literally last a lifetime. I’ve dealt with customer service and it’s such a pleasure talking to them, they are so responsive to my needs over the loss of one of my pen caps. , this is a company that takes pride in their products and I can see why!! If you’re on the fence about whether to purchase one or not, don’t hesitate. The craftsmanship is incredible. I’m so happy I found this company. Thank you BIG IDEA DESIGN, oh and I also purchased their
pocket knife, let me tell you that this knife exceeded my expectations. The knife is easily one of my favorite’s.
Look at their whole line of products, you’ll be so glad you found them.
Alan
The shipping was very fast and the pen is a beautiful piece. I would recommend it to my dearest friends.
I will be a returning customer, no doubt.
The pen was great for the 12 hours I had it, since then I lost it on a damn flight from Houston to Atlanta. I’m extremely pissed off and will be ordering another ps I’m currently sitting at the airport pen less hamming beers at the bar to numb the pain
It's been 30 days and I still haven't received my pen, I am extremely and utterly disappointed and upset with how things are going, I have exhausted all of my options and I have given up on ever receiving my pen. I honestly wish that they could have just used a proper courier service instead of the utterly useless and pathetic postal service. If you live overseas I strongly urge you not to buy anything because the chances of you actually receiving the product is extremely slim.
Hey there! Looks like there was an update in your tracking today showing that it has completed the customs processing. You made your order on Labor Day when our offices were closed, but we shipped your order out the next day we were back in the office. So we can safely agree that your order was shipped out as fast as we could. But unfortunately this is all just part of the free shipping option you chose. We can't necessarily control how quickly the carrier delivers your package or how backed up your country's customs processing centers are. We just do our best to ship it out on time. If you need anything else, you can reach out to us at support@bigidesign.com. Thanks!
It's been 30 days and I still haven't received my pen, I am beyond disappointed and upset with everything. I honestly don't understand why they can't just use a proper courier service instead of the utterly useless and pathetic postal service.
At this point I have exhausted all of my options and I am on the verge of just giving up and accepting the fact that I am never going to get my pen
Hey there! Looks like there was an update in your tracking today showing that it has completed the customs processing. You made your order on Labor Day when our offices were closed, but we shipped your order out the next day we were back in the office. So we can safely agree that your order was shipped out as fast as we could. But unfortunately this is all just part of the free shipping option you chose. We can't necessarily control how quickly the carrier delivers your package or how backed up your country's customs processing centers are. We just do our best to ship it out on time. If you need anything else, you can reach out to us at support@bigidesign.com. Thanks!
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